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Is
There Any Software To Install?
No, the NNMC is a fully managed
service. All active monitoring is initiated through software
mounted on highly resilient server clusters installed
at our monitoring centre.
Some passive monitoring services may require software
to be installed on your servers. |
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What
Can I Monitor?
The NNMC can monitor:
 Any
network device.
Any
UDP or TCP service.
Critical
application events via our bespoke server-side plug-ins.
Resource
utilisation (bandwidth, % CPU, % memory, free disk space,
% swap, users, etc).
System
event logs. |
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What
Is The Difference Between An Active And A Passive Test?
Active tests are initiated from
the NNMC. For instance, network paths and nodes are tested
using 'PING', whilst software services are proactively
monitored.
Passive tests use server-side plug-ins which monitor applications,
notifying the NNMC of status changes. |
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Is
There A Limit To The Number Of Tests I Can Perform?
No, you can specify as many active
and passive tests as you wish. |
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What
Else Can I Test For?
If we can stimulate a response
from a network device then we can monitor it. We can also
pattern match log files allowing you to monitor system
and application activity. This is done using our extensive
library of plug-ins. |
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What
Is A Plug-In?
A plug-in is a small piece of software
that runs on the server and allows us to monitor components
and processes that are not 'network aware'. Examples of
these include CPU utilisation, disk usage and application
activity. |
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What
If I Want To Test Something For Which You Have No Plug-In
Available?
We can write the plug-in for you.
Contact us for further details. |
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What
Happens If The Monitoring Server Fails?
Monitoring is performed from server
clusters configured to have 100% hardware and software
redundancy. This ensures 24 x 7 x 365 availability. |
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Does
Monitoring Degrade Network Performance?
The low load of the NNMC software
means that the performance of most networks will not be
noticeably affected. |
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How
Long Before I Can Be Up And Running?
Once you have decided what you
want to monitor and test, we will map your network and
have it ready for testing within hours. |
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How
Do I View My Network?
Through a secure, password protected
web interface. |
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How
Do I Add/Remove Devices And Tests From The NNMC?
You can request changes via an
on-line form. The change request is verified by NNMC staff
and added to your profile and will be activated within
24 hours. |
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How
Does The NNMC Notify Me Of Problems On My Network?
The NNMC can notify you of problems
via SMS text messaging, alphanumeric pager, e-mail, or
a combination of all three. |
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Is
There Any Escalation Process In Notifications?
Yes, from initial notification
there are 2 further levels of problem escalation which
can be defined on request. |
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Can
I Turn Off Monitoring To Carry Out Scheduled Maintenance?
Yes, you can turn off monitoring
on a device for any length of time via your NNMC Control
Panel. The NNMC automatically calculates which 'downstream'
devices are affected by maintenance. |
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Can
I Trigger An Action On A Network Device Or Failing Service?
Yes. This is known as an event
handler. You can trigger any action on a device or failing
service. For example you could restart a web or mail service,
bring a backup web server online or automatically clean
up temporary files in the event of a hard disk reaching
critical levels of drive space used. |
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Can
I Join The NNMC Partner Program?
Yes. Simply use the Info
Request Page to register your interest and we will
contact you to discuss this opportunity. |
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