Measuring Vendor SLA Performance

A Service Level Agreement (SLA) is a set of rules and metrics which are used to measure both the efficiency and performance of network components.

Are you getting what you pay for?
Are your network nodes or any other network components performing as they should and conforming to their SLA's?

The NNMC provides detailed information in graphical representation of services provided by 3rd party telecom vendors. Information such as bandwidth utilisation used by network elements, enables you to verify for SLA performance analysis and may affect future planning decsions.

For a true picture of SLA performance and analysis the NNMC is able to differentiate between component failure (server) and that of service failure (LAN or WAN). As component failure will have an undoubted impact upon a service, this differentiation provides for true and accurate SLA reporting.

	LAN and Bandwidth Utilisation This is especially useful for pro-actively monitoring connectivity between networked sites, and provides useful information for planning bandwidth provision now and into the future.
	Application Service Providers Application Service Providers may provide 3rd party hosting facilities. Although many state they provide over 99.9% uptime, can you be sure! Again the NNMC allows for full reporting upon the availability stated by these service providers, providing you with hard evidence to back up your decision making.